iPhone on a slight angle rendered with a notification screen showing 5 service alerts for Wellington buses and trains.
Collage of an iphone with alerts in the notification window, a screenshot of a Metlink app service alert. Both are placed over a background photo of a woman with a raincoat and tote bag waiting on a train platform. Trains on other platforms are there waiting.

Deliver Information to Your Customers at Speed

Rapidly notify users of cancelled or disrupted trips, providing them with accurate information to adjust their travel plans. This quick dissemination minimises confusion and enhances commuter confidence in the public transport network.

Build Confidence and Trust with Your Customers

Consistent messaging is maintained through templates and guidelines, including blacklisted phrases to avoid confusion. This ensures uniform communication, building trust and reliability among commuters.

Young Asian woman wearing a disposable mask seated on a bus stop seat looking at her phone, while a yellow and red public bus drives down the street in the opposite lane.
Screenshot of a journey plan made on Google Maps for a trip from Wellington Station to Johnsonville Station, with the service alert visible in the trip details.

Accessible Alerts

Service Alerts adhere to GTFS specifications, ensuring that all alerts are accessible across any platform, including 3rd party apps. Concise language prompts and user-friendly wizard make crucial information accessible to a diverse audience.

Easy to Manage In House

As a cloud-based service, our Service Alerts solution allows for quick and efficient updates. Staff can easily implement changes without needing technical expertise, ensuring the system remains accurate and up-to-date.

Screenshot of Service Alerts management panel for Metlink, showing several scheduled alerts for trains and buses. Controls for adding a new alert are shown as a large green clickable button.

What You Get...

Step-by-step Wizard

Easily create service alerts with a step-by-step wizard using GTFS network data. Publish accurate alerts to users and platforms like Google Maps, ensuring consistency and reliability.

Meet Industry Standards

Our Service Alerts solution follows the GTFS-RT specification, providing compatibility and seamless integration with various applications using both protobuf and human-readable JSON formats.

Third-party Compatibility

Share real-time alerts with third parties via an Open Data platform, ensuring commuters receive accurate and timely information through their preferred channels.

Notifications

Automatically send service alerts via email and push notifications, ensuring users receive immediate updates directly on their devices.

Customisable and Contextual

Tailor alerts based on specific routes, stops, or user preferences, delivering relevant information at the right time to keep commuters informed and engaged.

Service Alert Feed API

Share your Service Alerts feed directly with third-parties like Google Maps, Transit app, and others through a GTFS-RT compliant feed in both JSON and protobuf.

Experience the future of public transport management

Explore how TransitDash can transform your everyday public transportation management experience. Register for a complimentart demo or trial now!

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Our Case Study

Keeping Commuters Informed: Metlink's Service Alerts System

Somar Digital delivered a Service Alerts solution that empowers administrators to swiftly share information and warnings using the standard GTFS-RT specification.

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