"Previously we relied on timetables being created by a third-party in graphics software. This double handling introduced errors and significant cost. Our aim has been to reduce the cost and better target the distribution of paper timetables to those who still depend on them."

David Boyd

Customer Experience Manager, Metlink

Web-based Interface

Somar Digital developed an interactive tool that leverages static GTFS data to automate and expedite the creation of print-friendly timetables, significantly reducing overheads.

The timetables are managed through a user-friendly web interface that is accessible across various browsers, maximising usability and support.

This solution allows rapid updates and customisation, such as adding covers and route maps. Commuters can now download these timetables as PDFs and print them at home, enhancing accessibility and reliability of travel information.

Streamlined Timetable Creation

Metlink staff can now quickly generate new or updated timetables that are print-friendly and consistently laid out, ensuring information is easy to read and professionally presented.

Preview Functionality: Offers the ability for Metlink staff to preview timetables in real-time during creation, which helps in adjusting page layouts and determining where page breaks should occur.
Route Maps: Supports the inclusion of route maps in timetables, facilitating the creation of comprehensive, print-friendly schedules that adapt quickly to changes in services or routes.

Advanced Timetable Display Options

Includes various display options to optimise how trip timings are presented, such as grouping trips by time bands or specific minutes past the hour, enhancing clarity for schedules like “trips run every 15 minutes between 7am and 9am.”

Consistent Branding: Timetables can be customised with Metlink's colours, logos, and fonts to maintain consistent branding across all materials. It is now much more straightforward for Metlink staff to update timetables with any branding changes.
Customisable Layout / Cover Pages: Allows for the creation of custom cover pages for timetables, which can include essential route information, transfer options, and other relevant details.

Export Options

Provides flexible export options, allowing timetables to be exported as PDFs with choices for including covers, data, and maps. This makes them ideal for uploading to websites, adding to station signage or distributing to customers as brochures.

Outcomes

Improved Customer Experience

The solution enhances the overall customer experience by providing clear, accurate, timely, and consistent information across various touchpoints, significantly improving user satisfaction.

Enhanced Accessibility

Commuters have the flexibility to download or print the timetables, greatly enhancing accessibility and convenience for planning their journeys.

Automating Processes

The system automates labour-intensive and repetitive tasks, saving significant time and money, which contributes to increased productivity and operational performance.

Production Independence

Somar’s timetable solution eliminates the need for costly external design agencies, allowing for greater control and independence in timetable production for Metlink.

Saving Time and Money

The tool enables Metlink staff to quickly set up new or modify existing timetables. Tasks that previously took 1-2 hours to complete can now be accomplished in just 5-10 minutes, representing a substantial efficiency gain.